The billing cycle
- Invoices generate 14 days before the service due date and are emailed to your registered address.
- Payment reminders follow automatically; overdue services may be suspended after the grace period, so pay by the due date.
- All invoices (paid and unpaid) live under Billing → My Invoices.
Payment methods
- Razorpay — UPI, cards, netbanking and wallets; payment reflects instantly.
- Account credit — add funds in advance; invoices auto-pay from balance.
- For bank/NEFT transfers, open a billing ticket with the UTR so we can apply it.
GST & receipts
- Add your GSTIN in your profile to have it printed on tax invoices.
- Download PDF invoices anytime from the invoice page.
Common billing questions
- Upgrade mid-cycle? Upgrades are prorated — you pay only the difference for the remaining term.
- Cancel a service? Request cancellation from the service page before the next invoice generates.
- Paid but still unpaid status? Rare gateway delay — send the payment reference in a billing ticket and we reconcile immediately.
- Refunds follow the product's refund policy; approved refunds return to the original payment method or as account credit.
