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Premium Support

Get expert help for servers, migration, emails, software integration, and complete IT management.

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Google Workspaces Premium Support

Starting from
₹50 /month
Per-user support from Tech Guru engineers for your Google Workspace account, billed monthly or yearly.
What we help with
✓ Adding and removing users, groups and aliases
✓ Domain verification and email DNS records (MX, SPF, DKIM and DMARC)
✓ Setting up mail on phones, Outlook and other mail apps
✓ Help with mail delivery and sign-in problems
✓ Admin console settings and security options
✓ Support tickets raised from your client area
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Microsoft 365 Premium Support

Starting from
₹50 /month
Per-user support from Tech Guru engineers for your Microsoft 365 account, billed monthly or yearly.
What we help with
✓ Adding and removing users, licences and shared mailboxes
✓ Domain set-up and email DNS records (MX, SPF, DKIM and DMARC)
✓ Setting up Outlook and Teams on computers and phones
✓ Help with mail delivery and sign-in problems
✓ Admin centre settings, including multi-factor authentication
✓ Support tickets raised from your client area
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Fully Managed VPS Premium Support

₹15,000 /month
Full management of your VPS by Tech Guru engineers, billed monthly.
Included
✓ 24/7 dedicated VPS support
✓ Full server management (OS install, configuration, patching, upgrades)
✓ Proactive monitoring (CPU, RAM, disk, services)
✓ Advanced security hardening (OS level only)
✓ Performance optimisation and tuning
✓ Backup and restoration support (scheduled backups, recovery assistance if available)
✓ Unlimited support tickets
✓ Priority response time
Not covered
✗ Domain manager or domain panel connection
✗ Hacking or compromise resolution at code level
✗ DNS configuration or management on external DNS panels
If additional external security layers are required, implementation charges apply and the customer pays the licence cost for those security layers.
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Semi Managed VPS Premium Support

₹9,000 /month
Shared management of your VPS with Tech Guru engineers, billed monthly.
Included
✓ 12/5 premium support (business hours plus extended coverage)
✓ Core VPS assistance (OS set-up, control panel configuration, updates)
✓ Basic monitoring (downtime and essential resources)
✓ Security set-up (basic firewall and standard OS-level hardening)
✓ Periodic performance checks
✓ Backup set-up guidance (automated backup support)
✓ Limited support tickets (fixed number each month)
✓ Standard response time
Not covered
✗ Domain manager or domain panel connection
✗ Hacking or compromise resolution at code level
✗ DNS configuration or management on external DNS panels
If additional external security layers are required, implementation charges apply and the customer pays the licence cost for those security layers.
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Implementation Charges

₹500 one time
One-time charge for set-up or implementation work carried out by Tech Guru engineers.
Plan features
✓ One-time payment, no renewal
✓ Describe the work you need in the order form
✓ Carried out by Tech Guru engineers
✓ GST tax invoice for the work
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SiteLock Integration Service

₹208.33 /month
Yearly service in which Tech Guru sets up SiteLock on your website and helps you act on its findings.
Plan features
✓ SiteLock activation and set-up on your website
✓ DNS and hosting changes needed for SiteLock
✓ Help reading SiteLock scan reports and alerts
✓ Renewed yearly
✗ SiteLock subscription (ordered separately)
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Premium 24/7 Technical Support

₹5,000 /month
Round-the-clock technical support from Tech Guru engineers, billed monthly.
Plan features
✓ Support 24 hours a day, 7 days a week
✓ Priority handling of your support tickets
✓ Remote troubleshooting by Tech Guru engineers
✓ Covers the services you have with Tech Guru
✓ Support tickets raised from your client area
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Sophos Xtreme Protection Bundle for XGS 116

₹1,492.67 /month
Sophos Xstream Protection subscription for the Sophos XGS 116 firewall, billed for 1 year or 3 years.
Included in Xstream Protection
✓ Network Protection with IPS, advanced threat protection and SD-RED VPN
✓ Web Protection with web filtering and application control
✓ Zero-Day Protection with machine learning and sandbox file analysis
✓ Central Orchestration with SD-WAN VPN orchestration and 30 days of advanced reporting
✓ Enhanced Support with 24/7 Sophos support and firmware updates
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Sophos Xtreme Protection Bundle for XGS 115

₹1,424.83 /month
Sophos Xstream Protection subscription for the Sophos XGS 115 firewall, billed for 1 year or 3 years.
Included in Xstream Protection
✓ Network Protection with IPS, advanced threat protection and SD-RED VPN
✓ Web Protection with web filtering and application control
✓ Zero-Day Protection with machine learning and sandbox file analysis
✓ Central Orchestration with SD-WAN VPN orchestration and 30 days of advanced reporting
✓ Enhanced Support with 24/7 Sophos support and firmware updates
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Sophos Xtreme Protection Bundle for XGS 87

₹387.29 /month
Sophos Xstream Protection subscription for the Sophos XGS 87 firewall, billed for 1 year or 3 years.
Included in Xstream Protection
✓ Network Protection with IPS, advanced threat protection and SD-RED VPN
✓ Web Protection with web filtering and application control
✓ Zero-Day Protection with machine learning and sandbox file analysis
✓ Central Orchestration with SD-WAN VPN orchestration and 30 days of advanced reporting
✓ Enhanced Support with 24/7 Sophos support and firmware updates
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Sophos Xtreme Protection Bundle for XGS 2100

₹5,777.48 /month
Sophos Xstream Protection subscription for the Sophos XGS 2100 firewall, billed for 1 year or 3 years.
Included in Xstream Protection
✓ Network Protection with IPS, advanced threat protection and SD-RED VPN
✓ Web Protection with web filtering and application control
✓ Zero-Day Protection with machine learning and sandbox file analysis
✓ Central Orchestration with SD-WAN VPN orchestration and 30 days of advanced reporting
✓ Enhanced Support with 24/7 Sophos support and firmware updates
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TSplus Support

Starting from
₹62.50 /month
Yearly support from Tech Guru for your TSplus Remote Access set-up, priced per licence or user.
Plan features
✓ Help with installation, configuration and updates
✓ Help with users, published applications and printing
✓ Troubleshooting connection and sign-in problems
✓ Add more licences or users at any time
✓ Support tickets raised from your client area
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