My Website Suddenly Stopped Working
If your site and email died without warning, check the domain before blaming hosting. Look up the domain in a WHOIS tool and read the status codes. The most common culprits are below.
Status: clientHold or serverHold
A hold status means the registry has removed the domain from DNS. The domain exists but does not resolve anywhere. Typical reasons:
- Unverified registrant email. The most frequent cause. Policy requires new registrants and changed contacts to verify their email within 15 days. Miss it and the domain is suspended.
- Expiry. The domain lapsed and entered a hold state pending renewal.
- Abuse or dispute. Complaints about phishing, spam or trademark disputes can trigger holds.
The Verification Email
After registering a domain or updating the registrant name or email, watch for a verification message sent to the registrant address. It contains a confirmation link. Click it promptly. If you cannot find it:
- Search spam and promotions folders for the word verification together with your domain name.
- Log in to app.techguru.co.in, open the domain, and confirm the registrant email is correct.
- Open a support ticket asking us to resend the verification email.
Once verified, suspended domains normally start resolving again within a few hours.
Other Statuses You May See
- clientTransferProhibited. Normal and healthy. It is the transfer lock protecting your domain from hijacking.
- redemptionPeriod. The domain expired and now needs a paid restoration. Contact us urgently.
- pendingDelete. The domain is days away from public release. Recovery is no longer possible; you must try to re-register it the moment it drops.
Prevention Checklist
Keep the registrant email on a domain you do not host yourself, verify promptly after any contact change, enable auto renewal, and review domain statuses in the client area every quarter.
