Before an Indian customer calls you, they check your Google rating, read recent reviews and glance at your social pages. Reputation management is therefore not optional — it directly moves revenue. Here is how Lookup Marketing manages reviews and reputation for clients.
Where Reviews Matter Most
- Google Business Profile — the single most influential review surface for local businesses
- Facebook recommendations — visible to a large non-metro audience
- Marketplace and industry platforms — Justdial, Practo, Zomato or similar, depending on your sector
Earning More Positive Reviews
Happy customers rarely review unless asked. We set up a simple system: a short link or QR code shared on the bill, on WhatsApp after delivery, or at the counter. Asking at the moment of satisfaction — right after a successful delivery or service — multiplies review volume. Never pay for fake reviews; platforms detect them and the penalty can bury your listing.
Responding to Negative Reviews
A calm, professional reply to a bad review often impresses readers more than a five-star rating. Our response approach:
- Reply within 24 to 48 hours, without arguing publicly
- Acknowledge the issue and apologise for the experience
- Move the conversation offline — share a phone number or ask them to contact support
- After resolution, politely request an updated review
Reviews that violate platform policies — abuse, fake claims by competitors — are reported for removal with supporting evidence.
Monitoring and Reporting
We monitor mentions and new reviews across platforms and include a reputation summary in your monthly report: average rating movement, review volume and any issues needing your input. Consistent small improvements in rating measurably lift call volumes.
To put your reputation on autopilot, call Lookup Marketing at +91-8800-567676.
