Knowledgebase

POP or IMAP: Choose First

Before configuring Outlook, Thunderbird or a phone, decide how mail should be stored.

• IMAP keeps messages on the server and synchronises them across all devices. Read a mail on your phone and it shows as read on your laptop. This is the right choice for almost everyone today.
• POP downloads messages to one device and usually removes them from the server. It suits only a single computer setup with limited server storage. If you use POP on two devices, each sees a different mailbox, which causes confusion.

Standard Settings

For domains hosted with Tech Guru IT Solutions, use these values, replacing yourdomain.in with your actual domain:

• Incoming IMAP: server mail.yourdomain.in, port 993, encryption SSL or TLS.
• Incoming POP: server mail.yourdomain.in, port 995, encryption SSL or TLS.
• Outgoing SMTP: server mail.yourdomain.in, port 465 with SSL, or port 587 with STARTTLS.
• Username: always the full email address, for example ravi@yourdomain.in.
• Authentication: outgoing server requires authentication with the same username and password as incoming.

Common Mistakes

1. Entering only the name before the @ sign as the username. Always use the complete address.
2. Selecting port 25 for sending. Many Indian broadband and mobile providers block port 25, so use 465 or 587.
3. Turning off SSL to make errors disappear. This sends your password unencrypted; fix the server name instead.
4. Ignoring certificate warnings. If the certificate name does not match, use the exact server name shown in your welcome email.

Still Stuck

Raise a ticket from app.techguru.co.in with a screenshot of your settings screen and the exact error message. Never send your password inside a ticket; our team will never ask for it.