Every TrueStock deployment is installed and supported by Tech Guru IT Solutions — you are never left to figure it out alone.
What installation includes
- Site survey — exits, racking, Wi-Fi coverage and tagging points
- Hardware mounting and configuration (tagging station, handhelds, gate readers)
- Accounting software integration and item master import
- Initial bulk tagging assistance and first full reconciliation
Training
Hands-on training for store staff (tagging, dispatch), auditors (handheld counts) and management (dashboard and reports). Refresher sessions available on request.
Ongoing support
- Email and phone support as per your plan (priority on Growth/Enterprise)
- Remote diagnostics for readers and sync issues
- Hardware maintenance and replacement coordination
- On-site visits when required
Getting help
Open a ticket from this portal (Support → Open New Ticket) with your warehouse name and issue details, or call the support line for urgent gate/hardware problems.
