The real value of renting from Tech Guru IT Solutions shows after delivery. Equipment ownership means owning every problem too; rental means our team owns the problems while you use the machines. This article explains exactly what support you can expect during an active rental.
How to raise a support request
Log a ticket through the client portal at app.techguru.co.in with a short description of the issue, or call +91-8800567676 for urgent matters. Tickets are tracked to closure, so nothing gets lost in phone calls and messages, and you can see the status of every request your team has raised.
What our support covers
- Remote troubleshooting: most software and configuration issues are resolved remotely, often within the same call.
- On-site engineer visits: when hardware needs physical attention, an engineer visits your premises in Delhi NCR.
- Repair at our cost: parts and labour for hardware faults are included in the rent, provided the damage is not caused by misuse or accident.
- Replacement units: if a machine cannot be repaired promptly, we swap it so your users keep working.
Upgrades mid-tenure
Business needs change. If your team finds the rented configuration underpowered, we can upgrade RAM or storage, or swap units for a higher specification, with a proportionate adjustment in rent. Adding more units to an existing agreement is a simple confirmation, not a fresh negotiation.
What we ask from you
Keep the equipment in a reasonably clean, powered environment, report faults promptly instead of letting users struggle, and do not open or modify the hardware yourself. These simple habits keep resolution fast and avoid disputes about damage.
Good rental support is measurable: fewer stalled workdays and no repair bills. That is the standard we hold ourselves to.
